Returns & Exchanges

At Carlotta Films, we want you to be completely satisfied with your cinematic fashion pieces. If your order doesn't meet your expectations, we offer a 30-day return window for all unworn and unwashed items.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Securely pack your items in their original packaging, ensuring all tags are attached and the garment is in its original condition.

• 3.
  Ship the Parcel

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.